Understand the role and technical skills required of agents. Monitor and evaluate calls, chats, and tickets to identify deviations from organizational policies and standards. Synthesize and analyze interaction data to report on ticketing, QA scores, average handle time, timing, and other key metrics. Audit and review quality assurance processes and tasks, looking for cont

Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the client. Responsible for the up time and availability of the client's telematic solution and its supporting applications. Coach, mentor, develop and lead a best in class development team c

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Participate in all aspects of business analysis. Quickly understand the business issues and data challenges of enterprise systems. Review and edit business requirements, specifications, processes, and recommendations related to proposed solutions. Take initiative to suggest new standards, implement new strategies, and undertake special projects. Prepare project documentat

Responsible for designing and implementing scalable, integrated solutions focusing on the Microsoft Dynamics 365 CRM and Power Pagesplatform. This role will collaborate closely with stakeholders, project managers, and the technical team to deliver high quality solutions that meet business requirements. Lead the architecture and design of complex solution components (e.g.,

Improve efficiency in ISTS organization by driving productivity, increasing automation, and enhancing self service. Leverage technology to create digital capabilities and automation where possible. Create a comprehensive customer strategy. Act as the learning engine of the business to infuse the voice of the customer into all aspects of the business. Have a strong underst

Escorts Pentagon tenants and vendors into the IT facilities and racks. Supports authorized and emergency power and HVAC outages at the Pentagon and other JSP locations throughout the National Capital Region (NCR). Supports space and power configuration management functions as needed. Supports inspections, to include those conducted by the fire marshal, as well as physical

Palo Alto Prisma Engineer Job ID 2024 26731 Category Infrastructure Support Location US TX Dallas About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on site and remote support to

Maintain productive working relationships with ISTS Chief Information Security Officer, and other ISTS leaders to share information and recommendations regarding security threats, incidents or other security matters. Manage all monitoring and security work required to assess performance, collaborate and oversee goal setting, and provide feedback on personal development. I

Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels. Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics Perform onsite analysis, diagnosis, and resolution of complex desktop problems for

Work directly with stakeholders to capture the business requirements and translate them into technical approaches and designs that can be implemented. Creation of technical documentation required for automation development. Participate in technical reviews to ensure the highest level of process design and process understanding prior to automation. Develop, design, and tes

The Deputy Program Manager (DPM) serves as the Government's secondary point of contact and provides direct support to the Program Manager (PM) in leading and guiding all contractor personnel assigned to the task order contract. The DPM plays a critical role in ensuring the quality and efficiency of the contract, encompassing both technical issues and business processes. T

Responsible for design, development, maintaining, and testing of HRC software programs or systems in response to directed or requested changes within an Agile Methodology Framework Meeting with business professionals to strategize ideas for beneficial software, coordinating with other IT professionals to design software and running tests to catch coding errors. Recommend

Facilitate ART planning events, including Program Increment (PI) Planning, where multiple Agile teams come together to plan and synchronize their work. Collaborate with Product Management, Product Owners, and stakeholders to prioritize features and establish PI objectives. Ensure alignment of ART objectives with overall business strategy and customer needs. Act as a serva

Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Design, develop, and implement data architecture solutions using SQL Server, Microsoft Azure, Snowflake, and Databricks. Lead the evaluation and selection of appropriate data management tools and technologies. Define data modeling standards and best practices to