Daily Duties Candidate will require to be flexible to work one of the three 24 x 7 shifts day shift, swing shift, mid shift, holidays and weekends. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Maintaining effective and efficient adherence to the Event Management Process. Review system and appli

In this position you will Perform Linux Administration duties Perform installations and patching of Linux operating systems Assist customers with the installation and updates of applications Install software and troubleshoot software install issues Monitor systems and preform hardware troubleshooting, tracking, resolution, and routine maintenance and security updates Perf

Responding to inbound inquiries Answer phone calls and live chat messages from users experiencing technical issues. Effectively gather information and diagnose problems related to hardware, software, network connectivity, and applications. Provide clear and concise instructions to guide users through troubleshooting steps. Managing offline tickets Process and prioritize t

Perform system capacity analysis and planning. Assist users in accessing and using Application systems. Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing. Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot. Provide recommendations on optimiz

Provide phone, email, web, and in person support to users in the areas of e mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer prob

Lead and motivate a team of technicians, providing daily oversight and guidance. Champion a culture of continuous improvement by implementing and maintaining service standards, policies, and procedures. Monitor and analyze team performance metrics, identifying areas for improvement and driving proactive problem solving. Manage workload distribution across the team, ensuri

Maintain fiber and copper cable plant. Perform inside plant wire pulls, terminations, testing, etc. Perform outside plant optical fiber pulls, confined space entry, terminations, testing. Organize and maintain wiring closets, intermediate distribution rooms, and data centers. Running patch cables, mounting hardware, following appropriate data center standards Working from

On any given day, as a Subject Matter Expert for Linux System Architecture and related technologies, you may be called on to Provide technical knowledge and analysis of highly specialized applications and operational environment, high level functional systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require

Collect and enter data related to subcontracts, subcontractor invoices, and work breakdown structures into spreadsheets and Deltek CostPoint. Produce reports, including monthly staffing reports, working budgets, and yearly prime contract reports. Help support post award subcontract administration and related procurement functions, including change order management, invoic

The Project Controls/Pricing Analyst is a key member of the project team and works directly with the project manager to help define the project's goals and objectives; create and maintain a project's budget and schedule, analyze progress reported against the work schedules; and recommend actions to improve progress. In addition to performing project controls duties/respon

Plan and monitor assistance to users in accessing and using business systems. Supervise and manage the daily activities of configuration and operation of client/server based systems unique to enterprise operations. Collaborate with cross functional teams to gather requirements and develop solutions to meet business needs. Design, develop, and implement ServiceNow workflow

KeyLogic is actively seeking a Lead Security Manager to support the Office of Biometric Identity Management (OBIM) within the United States Department of Homeland Security (DHS). The Office of Biometric Identity Management (OBIM) is the lead entity within the United States Department of Homeland Security (DHS) for biometric identity management, providing information techn

KeyLogic is actively seeking a Lead Integration Manager to support the Office of Biometric Identity Management (OBIM) within the United States Department of Homeland Security (DHS). The Office of Biometric Identity Management (OBIM) is the lead entity within the United States Department of Homeland Security (DHS) for biometric identity management, providing information te

KeyLogic is actively seeking a Lead Engineer to support the Office of Biometric Identity Management (OBIM) within the United States Department of Homeland Security (DHS). The Office of Biometric Identity Management (OBIM) is the lead entity within the United States Department of Homeland Security (DHS) for biometric identity management, providing information technology to

KeyLogic is actively seeking a Lead Architect to support the Office of Biometric Identity Management (OBIM) within the United States Department of Homeland Security (DHS). The Office of Biometric Identity Management (OBIM) is the lead entity within the United States Department of Homeland Security (DHS) for biometric identity management, providing information technology t