Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Regional Operations Director will oversee the day-to-day operations of a portfolio of military housing properties and is responsible for the overall performance of an assigned military housing portfolio. This role is an intermediary between Project Directors and Facilities Management, while also coaching site operations leadership to ensure best practices are being implemented. This integral role reports to the Vice President of Military Housing and is responsible for the overall performance of an assigned military housing portfolio.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

• Review and prepare monthly portfolio summaries that include financial variances and key performance indicators to drive steady profitable growth.
• Responsible for monitoring and reporting both financial and operational findings for assigned region and reporting to VP
• Identify strengths and challenges in each team to improve efficiencies and effectiveness that foster a professional culture that celebrates achievements and contributions to best practices.
• Build and develops a team of highly motivated, skilled, and productive professionals to drive organizations priorities and goals
• Collaborate work with support staff and community manager to ensure all tools and reports are timely for evaluation of occupancy and revenue management tools. Evaluation with solid action plans created and monitored. Fully embracing and enforcement of all Business documents on required operations for management of all operations.
• Responsible to analyze and develop sound solutions for occupancy, resident retention, lease renewals, Fair Market Rent Structures, Marketing plans and surveys and enforcing Waitlist management in accordance with business agreements.
• Responsible for monitoring site inspection and operational finding for region and collaborating with Project Directors, Senior management and government housing agents per the business documents are required.
• Partners with both military executives and the project management team to audit and improve overall operations
• Creates and communicates a positive trend and data analysis of always requested/required data for all stakeholders. Liaise with all cross functional groups within the company and supporting companies for accurate and collective collaboration.

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.

Who we're looking for

• High School diploma or GED required.
• Associate's or Bachelor's degree in Business, Property Management, Hospitality, etc. is preferred
• Minimum of five (5) years in property management
• Strong customer service and relationship building skills
• Excellent presentation and interpersonal skills
• Strong written and verbal communication skills
• Ability to multi-task and manage several projects and excel under tight deadlines
• Ability to travel 75%
• Must possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) designation within one (1) year of hire
• Possession of a valid state issued Driver's License and safe driving record are required.

Benefits: Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave, monthly car allowance.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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