Summary Statement: This administrative role encompasses various tasks crucial to the smooth operation of Military Markets, Textiles, Contract Cutting, Staplers, and related departments in the IFB Solutions Asheville, NC Facility. Responsibilities include order validation and entry, preparing shipping documentation, and resolving Over/Short/Damaged concerns in direct interface with customers. Strong customer service skills are crucial, and this role is vital in facilitating communication between sales/marketing, distributors, and supply chain, and providing resolution for order-related issues.

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Essential Job Functions

• Effectively and professionally collaborate with Military Markets Sales and Marketing Team, Asheville Facility operations and leadership, and Supply Chain to ensure Fill Rate of 98% for Military Markets orders.
• Perform administrative receiving for Asheville Facility (Military Markets, Textiles, Contract Cutting, Staplers, etc.) within parameters set by department and/or facility manager.
• Prepare packing slips, bar code sheets, pallet labels, and bills of lading for all Asheville Facility shipments as appropriate, as well as schedule trucks.
• Validate and enter inbound orders for Asheville Facility product lines to ensure accurate pricing; perform necessary steps to resolve discrepancies (including communication with IFB accounting, IFB IT, customers, NIB, etc.).
• Using professional communication, research and provide resolution for missing and erroneous orders, over/short/damaged goods, and any other issues to internal, NIB and customer teams.
• Ensure paperwork for all orders is uploaded to D365; provide daily copies of Military Markets Direct Ship orders to NIB in addition to weekly aggregate report; field questions from NIB related to these shipments.

Marginal Job Functions

• Support Item Master setup in D365 for new Military Markets items as needed
• Participate in training and meetings as requested
• Perform other duties as apparent or assigned
• Must be able to comprehend and perform duties using established work and safety procedures.

Skills, Knowledge, and Abilities

• Active listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex problem solving identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
• Critical thinking uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and decision-making considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Coordination adjusting actions in relation to others' actions.
• Active learning understanding the implications of new information for both current and future problem-solving and decision-making. Attend training as required.
• Reading comprehension understands written sentences and paragraphs in work related documents.
• Instructs teaches others how to do something.
• Speaks talks to others to convey information effectively.
• Monitors monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education and Work Experience

• A bachelor's or associate degree in business or related field is preferred
• 3-5 years of customer services and administrative work in manufacturing, supply chain, or contract management
• Strong computer skills, including experience with Enterprise Management Programs (ERPs, i.e. Microsoft Dynamics), as well as Microsoft Word and Excel.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.