Position/Classification Title | Technology Support Analyst |
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Working Title | Technology Support Analyst |
Competency Level | Journey |
Position Number | 319986 |
Salary Grade Equivalent | |
FLSA | Non-Exempt |
Appointment Type | Time Limited - Full Time |
FTE | 1 = 40 hours/week, 12 months |
If time limited, duration date | 09/30/2024 |
Department Hiring Range | $35,406 - $56,426 |
EEO-1 Category | Professionals |
SOC Code | 15-1151 - Computer User Support Specialists |
Primary Function of Organizational Unit | To provide technological leadership and support for the University mission of teaching, research and service for our faculty, staff, students and alumni. |
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Primary Purpose of Position | This position is responsible for providing basic technical assistance in support of the teaching classrooms and labs in the academic areas across campus. This position also provided one-on-one support and troubleshooting to clients for ITS support technologies and information related to the ITS supported functions including, but not limited to, media, audio visual and Smart technologies for the NCCU community. This position will have to provide support for functions across campus and train the NCCU community to use the media, audio visual and smart technology equipment. Weekend, split-shifts and night work are required. |
Required Knowledge, Skills, and Abilities | The ability to tackle ownership of tasks, to work independently, the ability to organize and follow technical procedures; knowledge of systems and equipment, in particular Apple hardware and software; ability to resolve routine and non-routine problems; customer service skills. Knowledge for MACS, PCs, media, audio visual and Smart technology equipment/software and ticketing software applications. |
Minimum Education/Experience | Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. |
Licenses or Certification required by Statute or Regulation | NA |
Equal Opportunity Employer | North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. |
Work Hours | Mon-Fri 8am-5pm |
Position required to work during periods of adverse weather or other emergencies | No |
Campus Security Authority Designated Position | No |
Required Competency | Planning and Organizing |
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Duties | Organizes and follows technical support procedures to assist with resolving routine and non routine problems |
Required Competency | Project Management |
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Duties | Participates as a productive team member and recommends solutions for routine problems |
Required Competency | Technical Knowledge |
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Duties | Demonstrates initiative in solving unexpected problems associated with technological issues that arise in the day to day operations |
Required Competency | Technical Solution Development |
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Duties | Make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes Currently: Candidate must make recommendations for updating or modifying procedures. he/ she will research technology to stay abreast of technological updates and/or changes |
Required Competency | Technical Support |
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Duties | Provide hardware and software troubleshooting skills; applies logical methods to solve problems; resolve routine and non routine issues and customer service issue |
Required Competency | Consultancy Skills |
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Duties | Pay attention to the customer, ask questions to help determine the necessities, make recommendations, follow through and ask questions to check satisfaction |
Required Competency | Other Duties as Assigned |
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Duties | Other duties as assigned |
Posting Number | SPA01346P |
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Open Date | 05/08/2024 |
Close Date | 05/21/2024 |
Special Instructions to Applicants |