Please contact your Administrator to change your authorization settings.
Salary: $75,000 - $90,000 + bonus eligibility (commensurate with experience)
Travel: 90%
Who We Are
We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.
Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.
We ?rmly believe in the power of imagination, constantly asking ourselves, "What If?" We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023. In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).
As leader in the hospitality industry, Compass Digital / Levy is seeking a Field Systems Engineer to join our team supporting the Midwest region.
Ensuring all systems are working properly and efficiently is critical to the success of our overall operations. We are looking for someone who has great attention to detail, knowledge and understanding of the role technology plays in our industry; who is obsessed with solving problems and thrives in a fast-paced environment; who is confident and comfortable speaking with internal and external stakeholders; and who desires to learn quickly and grow their career.
Day in the Life (includes, but not limited to):
- Primary point of contact for all Information Technology related systems used for Food Service operations and sales.
- Support location Point-of-Sale and related hardware and software including system preparation, maintenance, testing, troubleshooting, changes and upgrades, and event support.
- Lead and follow up with vendors, on-site support, Regional IT, or location personnel for POS or other IT related issues.
- Manage hourly IT support resources to ensure adequate event support coverage.
- Document technical issues and resolutions related to hardware, software, etc.
- Analyze IT infrastructure and systems performance to assess productivity levels, upgrade requirements, and other needs.
- Review and evaluate new technology and system offerings against current and future business needs and works with Business sector and IT leaders to make recommendations for implementation.
- Develop hands-on, in-depth knowledge of products and
- Provide technical and operational analysis of systems and operators strengths and weaknesses.
- Understand and execute technical priorities, standards and procedures for existing and future systems as directed.
- Other tasks as assigned.
What You Bring to the Table:
- BS/MS in Computer Science or related field; or equivalent combination of education and experience, equivalent skill set.
- Knowledge of implementing hardware and software in the hospitality industry.
- Previous IT/systems leadership experience.
- Proven experience in configuring, maintaining, and supporting technology systems, such as POS systems and digital ordering platforms.
- Effective problem solver with strong attention to detail.
- High-energy, self-motivated, action oriented, positive, and humble attitude, flexible, hard-working, high level of integrity.
- Other duties as assigned.
Schedule & Travel:
- Travel 60% of the time.
- Ability to work long shifts.
- Ability to work nights, weekends, and sometimes holidays.
Apply to Compass Group today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Digital maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID:1308166
Compass Digital
Michelle Lombardozzi