Job Title: Flight Operations Associate
Location: Houston, TX
Zip Code: 77042
Start Date: Right Away
Job Type: Contract
Schedule: Fully Remote
Pay Rate: Up to $33.40/hr DoE
Keywords: #FlightOperationsSystems #TechSupportJobs

JOB RESPONSIBILITIES:
* Responsible for supporting customers" flight operations through optimizing their use of the FOS application
o Problem-solve customer issues and find solutions using existing application functionality
o Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team
o Understand customer enhancement requests and document those requirements for review by the product engineering team
o Implement and tailor application configuration to each customer"s needs
o Travel onsite to train customers on FOS application implementation and best practices
o Represent the department and product by traveling to and participating in tradeshows and conferences
o Support the sales staff by performing FOS application demonstrations
o Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application
o Maintain accurate customer information to ensure appropriate communications
o Publish and/or update support guides and articles maintained in our various document libraries
* Communicate effectively with international flight departments to interpolate aviation and FOS application terminology
* Constantly strive for 100% complete and accurate deliverables to internal and external customers
* Participate in the 'on call rotation' which will include after-hours and weekend support as needed
* Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan
* Test new functionality and bug fixes reporting any functional issues and following up when appropriate

REQUIRED QUALIFICATIONS:
* Must be a US Citizen
* Bachelor's Degree OR
* Minimum 6 years of related work experience
* Experience in flight operations
* Ability to travel up to 25% of the time if needed
* Ability to work weekends as needed

PREFERRED QUALIFICATIONS:
* Experience with Flight Operations Systems (FOS)
* Experience working in a flight scheduling/dispatching department
* Experience in technical troubleshooting
* Practitioner of active listening
* Adaptability and resilience to change
* Advocate on behalf of our customers


If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V