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Community Manager
Charlotte, NC
Job Description
Site Management
Ensure office, kitchenette, and pantry equipment is in good working condition, triage all work requests to respective parties
Manage all colleague inquiries and issues tactfully and confidently
Conduct daily site walks to assess site and floor conditions
Work to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
Provide support for booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Task/Responsibilities
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Work with Client on colleague engagement initiatives - provide site tours for new hires, and assist with events as required
Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities
Colleague Service & Communications
Be recognized and identified as the go-to or host of the office
Greet colleagues, using names when possible
Visibly engaged
To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.
Prioritize urgent issues / emails
Provide intuitive workplace delivery, anticipating colleague needs
Administrative Duties
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Experience Manager
Additional duties as assigned by Client
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Ensure office, kitchenette, and pantry equipment is in good working condition, triage all work requests to respective parties
Manage all colleague inquiries and issues tactfully and confidently
Conduct daily site walks to assess site and floor conditions
Work to ensure meeting rooms and collaboration spaces are in 'ready-to-use' condition whenever unoccupied
Provide support for booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace - One Team
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Task/Responsibilities
Ensure services are delivered within SLA's and compliant with applicable laws, rules, and regulations
Work with Client on colleague engagement initiatives - provide site tours for new hires, and assist with events as required
Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities
Colleague Service & Communications
Be recognized and identified as the go-to or host of the office
Greet colleagues, using names when possible
Visibly engaged
To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.
Prioritize urgent issues / emails
Provide intuitive workplace delivery, anticipating colleague needs
Administrative Duties
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Experience Manager
Additional duties as assigned by Client
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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