At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

We are looking for a Security Operations Manager to join our growing team! In this position, you will report to our Manager of Physical Security and play a central role in the administration of the day-to-day Physical Security operations impacting the 20-state Brightspeed footprint. You will have the opportunity to support a dynamic workforce that is dedicated to delivering an industry-leading telecommunications solution within a fast-paced, rewarding environment.

As the Security Operations Manager, your duties and responsibilities will include:

• Serve as a primary point of contact for day-to-day Physical Security operations
• Monitor and track the health and function of remote security access control and video surveillance systems across the enterprise facility environment
• Identify and resolve hardware and network issues impacting the operation of security systems in conjunction with Field Operations and security integrator support
• Monitor system and door alarms, and respond per established investigative, service, and maintenance protocols
• Perform security system programming, firmware upgrades, scheduled maintenance, and related hardware lifecycle management functions
• Configure, print, and distribute access badges for employees, contractors, and third-party personnel
• Maintain and troubleshoot facility access clearances, badge access assignments, and general badge-related issues
• Plan, manage, and execute new and MACD (move, add, change, or delete) facility-level security installation projects
• Oversee the dispatching, management, and billing of security integrator and other support vendors
• Effectively collaborate with internal and external business partners across the full spectrum of security operations
• Stay current with industry-standard Physical Security best practices and technology

WHAT IT TAKES TO CATCH OUR EYE:

• 7+ years of diverse experience in the Physical Security telecom-related industry
• 3+ years of experience in Physical Security project management involving the installation of security systems at administrative, technical, and colocation facilities
• Working knowledge of telecom-specific Physical Security principles and practices
• Strong familiarity with Lenel, Genetec, Mercury, and AXIS hardware and system platforms
• Excellent communication, leadership, and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization
• Proven ability to manage multiple projects and priorities within an ambiguous, fast-paced environment
• A self-starter with a keen sense of ownership, accountability, and drive
• Intermediate Microsoft 365 skills

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WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices: