As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
The IT Service Desk Analyst I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic, help request tracking and remote-control tools. This is a remote position that can be based out of Florida, South Carolina, North Carolina, Georgia, Alabama, or Virginia.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
Qualifications, Education, and Certification Requirements
TRAINING REQUIREMENTS/CLASSES
PHYSICAL DEMANDS
WORK ENVIRONMENT
When working remotely, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.