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Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Position Description:
At Lenovo, we are focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world's most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!
We're looking for a Services Support Engineer within the Infrastructure and Solutions Group (ISG) at Lenovo. The Ideal candidate will have strong technical skills, complex problem collaboration skills, as well as outstanding customer support, and professional communications skills, which are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents.
You'll be part of an extremely versatile team of Technical Support Engineers and Leads who help drive excellent service to our clients and customers. In this role, you will be providing live call center technical support using multiple systems, including phone, chat, and eTicketing. You will apply your knowledge of hardware and software technology to accurately diagnose problem severity levels and prioritize call loads appropriately. Shift assignment plus weekend and holiday coverage may be required.
Job Responsibilities
Basic Qualifications
Preferred Qualifications
The base salary range budgeted for this position is $73,000 - $87,000. Individuals may also be considered for bonus and/or commission. Lenovo's various benefits can be found on www.lenovobenefits.com.
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is May 1, 2024. This applies to internal and external candidates.