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As a Lenovo Infrastructure Solutions Group Technical Account Manager (TAM), you will have the opportunity to serve as a trusted advisor to our clients and will drive a positive customer experience. The TAM develops and maintains an excellent rapport with key client contacts at multiple levels, as well as the Lenovo Sales team, to fully understand the client's needs and mutually ensure consistent and relevant communication. The TAM acts as a single point of contact for service issues, ensuring responsiveness and timely resolution. The TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed. The TAM closely monitors client service activity and performance to the service level KPIs looking for unusual or pervasive issues and engaging other teams as necessary. The TAM must be comfortable dealing with all levels of client representatives as well as all levels of Sales and Services leadership within Lenovo. The TAM will be an active advocate for our client's services needs within Lenovo.
Job responsibilities
Basic Qualifications:
Preferred qualifications:
This position is located in Bentonville AR and requires onsite presence at the customer site.
The base salary range budgeted for this position is $98,000 - $115,000. Individuals may also be considered for bonuses and/or commissions. Lenovo's various benefits can be found at
In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/22/2024 - this applies to both internal and external candidates.