Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Coordinator to join our amazing culture. In this role, you will provide administrative support to the local office (CTC). In this role, you will be responsible for generating work orders from service request information submitted by our customers. Work orders will be submitted via phones, emails or portals. CSRs must ensure all work orders follow ROC guidelines and are complete, accurate and timely. CSRs are the primary recipients of calls on the ACD line and must promptly answer all calls in a professional manner. CSR will work closely assisting and supporting the Resource Coordinators, account managers, territory managers, internal and external business partners for service work order creation and follow-up. As a Project Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Resource Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
What You'll Need
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:
Requirements:
Skill and Knowledge Qualifications:
* Microsoft Office Suite
* Proper phone etiquette
* Ability to speak and write clearly and accurately
* Demonstrated proficiency in typing and grammar
* Knowledge of relevant software computer applications and equipment
* Knowledge of customer service principles and practices
* Effective listening skills
* Willingness to co-operate with others and work to the greater good
* Multi-tasking capabilities
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint to learn more about the company and the exciting opportunities available.