Business Analyst - Aftermarket solution

BUISNESS: Pumps Americas LLC.

LOCATION: Monroe, NC, USA

DIRECT REPORTING: Sr. Director Customer Success, and Aftermarket

FUNCTIONAL REPORTING: N/A

POSITION DETAILS

The primary focus of this role is to be a liaison between CIRCOR Aftermarket business and Information Technology. You will define, contribute, and deliver business visions/solutions based on current data presents. The Business Analyst is responsible for supporting growth initiatives implementations, driving process standardization & efficiencies and identifying growth opportunities/cost reductions that can spread across global areas for entire aftermarket business.

Principal Activities

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements and Business Requirements Document), Use Cases, GUI, Screen and Interface designs).
• Successfully engage in multiple initiatives simultaneously.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.
• Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates, using natural language.
• Determines best use of ERP systems to support business practices and other best practice techniques
• Defines and participates in analysis of interface to ERP and other integrated systems.
• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our business.
• Supports queries and reports to address operating needs.
• Designs/Document diagrams functional process flows to ensure optimization and synchronization of systems, including identifying/advising on best applications for specific business processes, including cloud-based systems.
• Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues.
• Provide updates at daily/weekly meetings and activity/priority reporting.
• Document incidents and problems and corresponding solutions.

Job Requirements: