The mission of the Office of Student Financial Aid is to help students and families identify resources to assist them in attaining an East Carolina University education.

The mission of the Call Center is to field calls from students and parents for Cashier's, Financial Aid and Undergraduate Admissions Offices. To ascertain the nature of the call, answer level one (general) questions and forward any level two (specific in-depth) questions to the Cashier's, Financial Aid, Admissions or another campus office as deemed appropriate. Call Center staff are expected represent these offices and East Carolina University in a clear, pleasant, and professional manner.

Job duties for the Call Center supervisor include: hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting improvements to the Associate Director of Financial Aid for Counseling and Outreach.

Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist Financial Aid Office management in assessing needs and outcomes.

Participation in the planning and implementation of institutional assessment, goal setting, evaluation and reporting.

Working with other supervisors and management team members to support agents and maximize customer satisfaction.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.