Job Summary

The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities And Scope

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.

• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.

• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.

• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.

• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.

• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.

• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

Qualifications

Required

• High school diploma or equivalent required

Preferred

• Minimum of one (1) year prior experience in a medical office or health care setting.

• Medical Terminology training or work experience.