In this role, the product support specialist will provide superior phone support to all of our ag customers, including customers in the field, and internal employees within our stores. The product support specialist will work with a team of peers to use their knowledge and resources to answer questions from customers to aid in getting their agricultural equipment operational. They will log each call into a Microsoft Dynamics program RDO uses for case management, where each customer problem is logged, researched and answered. This individual must be able to think on their feet and work together as a team to provide world class support. This individual's primary focus is on John Deere ag equipment and technology product lines.
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Job Requirements:
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