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Depot Technician III
Durham, NC
Job Description
Introduction:
Depot Technician III will be responsible for performing end-to-end diagnostic repair and refurbishment of Toshiba's point of sale equipment, as well as equipment from other manufacturers. This includes (but is not limited to) printers, displays and system units. Additionally, this role may be required to perform system-based administrative duties, and perform basic work area maintenance including restocking of inventory items, cleaning, material removal, etc.
This is a full-time position located at our Durham Tricenter (2500 South TriCenter Blvd. Durham, NC 27713). No travel is required, overtime may be required when appropriate for business needs. Hours can fall between 7am and 7pm. A typical shift is either 7am-4pm or 10am-7pm. Rotational Saturdays are required.
Responsibilities:
Required Skills:
Physical Demands:
About the Company:
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Depot Technician III will be responsible for performing end-to-end diagnostic repair and refurbishment of Toshiba's point of sale equipment, as well as equipment from other manufacturers. This includes (but is not limited to) printers, displays and system units. Additionally, this role may be required to perform system-based administrative duties, and perform basic work area maintenance including restocking of inventory items, cleaning, material removal, etc.
This is a full-time position located at our Durham Tricenter (2500 South TriCenter Blvd. Durham, NC 27713). No travel is required, overtime may be required when appropriate for business needs. Hours can fall between 7am and 7pm. A typical shift is either 7am-4pm or 10am-7pm. Rotational Saturdays are required.
Responsibilities:
- Problem determination, diagnostics, testing and physical repair of complex equipment supported on maintenance contracts including but not limited to Toshiba, IBM and OEM point of sale equipment.
- Able to manage return merchandise authorization (RMA) vendor relationships and RMA vendor portal data integrity.
- Delegate work direction and priorities.
- Oracle and OBIEE reporting.
- Work tightly with management and follow business direction, ensuring we are working inline with organizational business goals.
- Technicians are responsible for maintaining repair records, accurately writing off parts usage, diagnostic details and correctly maintaining inventory.
- General maintenance and cleanup of work areas including recycling and waste activities.
- Candidates may be required to participate in short and/or long term special projects that could involve shipping, receiving, sorting, packaging, refurbishing and other tasks associated with the project.
Required Skills:
- High School Diploma or GED
- 3+ years of experience in electronics repair
- Strong communication and interpersonal skills.
- Strong reporting skills.
- Fast paced and able to perform cross functional relationships.
- Strong attention to details.
- Accurate data entry into oracle.
- Intermediate electronic principles.
- Proven quality and dependability.
- Ability to follow and perform testing scripts.
- Ability to accurately record/document process activity, receipts, parts usage, status, shipping info etc.
- Good knowledge of hand tools and the ability to perform repairs on small product components
- General computer skills
- Strong organizational and process driven skills
- Ability to work in a team environment
- Ability to perform accurately with high quality results
- Ability for high output and quality performance
Physical Demands:
- Lifting up to 50 lbs without assistance
- Standing/Walking activities are encountered during 90% of the normal work day
- Stooping/Bending/Squatting activities are encountered on a frequent basis
- Reaching activities are conducted on a frequent and repetitive basis throughout the work day
- An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties
About the Company:
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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