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Modern Work Technology Specialist
Irving, TX
Job Description
OverviewAre you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model. Microsoft is at the forefront of this transformation. Join our team and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work. We are currently looking for Modern Work Technology Specialist professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. As a Modern Work Technology Specialist, you will concentrate on one of the following categories: Teams or Cloud Endpoint, depending on your expertise. Being part of one of these teams will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies. As a Microsoft Teams Technology Specialist (TS), your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365 and Surface. Teams TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for field sales specialists to further pursue. As a Teams TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve and even exceed quarterly Microsoft 365 suite, Teams Calling, Meetings, Teams Premium, Microsoft 365 Copilot, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets in your accounts. As a Cloud Endpoint Technology Specialist (TS), you will help our enterprise customers modernize their endpoints and embrace a Zero Trust security model. As a Cloud Endpoint Technology Specialist, your primary goal is to establish confidence and win our customers' trust to use Microsoft 365 Solutions which comprise of Windows endpoints (physical or virtual) managed by Modern IT using Microsoft Endpoint Manager, Azure AD, and through 'as-a-service' model technologies. You will partner closely with the field sales specialists to understand our customers' business challenges, determine the necessary technology strategy and remove technical blockers to enable digital transformation. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role.
ResponsibilitiesDomain Expertise (by category)Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies; leveraging partner/customer teams as needed. AND/ORCloud Endpoint: You will develop and maintain advanced to expert level technical subject matter expertise in Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, Surface and managed service solutions such as AutoPatch, Microsoft Managed Desktop, etc. Scale Customer Engagements You will be a trusted advisor and consultative technical seller with a growth mindset by developing and maintaining advanced to expert level delivery, discovery, demo, and whiteboarding skills. Build Strategy You will be knowledgeable about Microsoft product strengths and the weaknesses of our competition to unblock competitive blockers and win the technical decision for Microsoft. Solution Design and Proof You will win the technical decision and intent by gaining a deep understanding of a customer's business and differentiate Microsoft in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action. You will know when and how to escalate blockers, when to push back on customer objections, and how to unblock technical blockers with the customer. Scale Through Partners: you will engage in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge.
ResponsibilitiesDomain Expertise (by category)Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies; leveraging partner/customer teams as needed. AND/ORCloud Endpoint: You will develop and maintain advanced to expert level technical subject matter expertise in Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, Surface and managed service solutions such as AutoPatch, Microsoft Managed Desktop, etc. Scale Customer Engagements You will be a trusted advisor and consultative technical seller with a growth mindset by developing and maintaining advanced to expert level delivery, discovery, demo, and whiteboarding skills. Build Strategy You will be knowledgeable about Microsoft product strengths and the weaknesses of our competition to unblock competitive blockers and win the technical decision for Microsoft. Solution Design and Proof You will win the technical decision and intent by gaining a deep understanding of a customer's business and differentiate Microsoft in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action. You will know when and how to escalate blockers, when to push back on customer objections, and how to unblock technical blockers with the customer. Scale Through Partners: you will engage in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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