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Service Engineer II
Redmond, WA
Job Description
OverviewTo delight customers in a Cloud First world, Microsoft delivers highly available online services with cutting edge features and innovative functionality lighting up on a regular basis. Quality of service (QoS) is paramount as we continue to make deep investment in Microsoft Azure and its expanding customer base who rely on our services to run their diverse businesses. Availability, reliability, and performance are all key differentiators that customers demand and expect in cloud services when choosing a provider.As a Service Engineer II on the Azure Storage team, you'll work on varied tasks and projects. The primary focus for this role will be to troubleshoot/debug/automate new hardware validation systems which will accelerate the velocity of new hardware enablement. We are part of a massive distributed system so the individual will need expertise in debugging complex multi system issues as well as identifying ways to continuously scale.Azure storage is a fast-paced team that just likes to get stuff done. You will work with smart people who care deeply about creating a fun and supportive workplace, and you will have an incredible opportunity to learn and grow.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesYou'll implement high-performance solutions across teams while maintaining a quality checklist with minimal help. You'll also monitor telemetry data and perform analyses to identify patterns that reveal errors and unexpected problems.You will respond to incidents by identifying the level of impact, troubleshooting basic issues, deploying the appropriate fixes, and implementing automations to prevent recurring issues. You'll also follow prescriptive guidance for security, privacy, and compliance standards.You will collaborate within and across teams by proactively and systematically sharing information. You'll also support your work with others by proactively managing dependencies.You will improve the development and operations of systems, platforms, or product features by sharing insights and best practices. You'll do this by participating in design reviews, incident drills and debriefs, and regular meetings.Embody our culture and values
ResponsibilitiesYou'll implement high-performance solutions across teams while maintaining a quality checklist with minimal help. You'll also monitor telemetry data and perform analyses to identify patterns that reveal errors and unexpected problems.You will respond to incidents by identifying the level of impact, troubleshooting basic issues, deploying the appropriate fixes, and implementing automations to prevent recurring issues. You'll also follow prescriptive guidance for security, privacy, and compliance standards.You will collaborate within and across teams by proactively and systematically sharing information. You'll also support your work with others by proactively managing dependencies.You will improve the development and operations of systems, platforms, or product features by sharing insights and best practices. You'll do this by participating in design reviews, incident drills and debriefs, and regular meetings.Embody our culture and values
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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