RRD

Coordinate production of printed materials, or print-related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.

• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for the disposition of the customers' products
• Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule
• May forward/review proofs with customer, and obtain approval of materials, such as artwork, color separations, or ink samples
• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs
• Monitor the progress of jobs throughout production, confer with manufacturing operations on counts and final runs, and ensure the final product meets customer requirements and company standards
• Tally the final production runs and work performed to assemble paperwork for billing purposes.
• May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product

• High School Diploma or GED
• 8+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience

Skills and Certifications

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.

The national salary range for this role is $52,500.00 - $93,400.00. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD offers benefits including:

• Medical
• Dental
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Various voluntary supplemental insurance coverages
• Tuition assistance
• Paid maternity leave
• Adoption assistance
• Employer/partner discounts

RRD is an Equal Opportunity Employer, including disability/veterans