On-Site Services Business Admin
Bring your passion and your energy and be a part of a global team that strives to provide superb customer service to the business. Develop yourself on a project that has a real impact on our service to the business. Help us ensure SLAs are being met, define areas for improvement, and monitor KPI's. Come join our team and make a difference.

General Information
As an On-Site Services Business Administrator, you will assist the On-Site Services global team in facilitating a new program structure. You will use professional communication, critical thinking, and time management skills to work with our global team as well as our regional base America's team.

Tasks

• Monitor Service Level Agreements across the team and help develop and implement strategies to improve overall performance.
• Conduct research and analysis to support the decision-making process
• Assist in creating, managing, and organizing documents, reports and records
• Create and updating business presentations and reports for the improvement process
• Monitor KPI's
• Document procedures
• Create training documentation

Reporting

• Create Service Level Agreement Reports
• Create improvement process reports
• Create an "OSS Annual Service Measurement Report" with KPIs, insights, and shortage of the new OSS structure

Requirements
Basic Qualifications

• Currently enrolled in a Bachelor's or Master's program in Business Administration or related field
• Proficient in O365 (Word, Excel, PowerPoint, Sharepoint)
• Strong self-management skills
• Ability to adapt and learn quickly in a dynamic work environment

Personal qualities

• Results-driven and a proven problem solver
• Ability to work across cultures
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Strong attention to detail and organizational skills.
• Ability to work independently as well as collaborate effectively in a team environment