LCG, Inc. is in search of a Project Manager to lead a team providing enterprise user support services at a Federal agency. These services include Desktop Support, IT Software Training, and Telecommunications and Video engineering and technical support. This position requires strong technical experience in providing technical solutions and support to hardware, software and operating systems in an inter-networked environment.Under the guidance of the Federal customer, the Project Manager is responsible for the overall management of all task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.

Essential Responsibilities:

• Provides vision and innovation to develop and implement robust processes to ensure quality services are provided that are measurable and achievable
• Directs project team personnel, manages costs and schedules, ensures contract compliance, and serves as customer interface
• Responsible for planning, organizing, directing, and tracking all aspects of the project, including technology, schedule, cost, contract management, client management and customer satisfaction.
• Assist the Contract Manager in working with the Contracting Officer, and Government management personnel and customer agency representatives.
• Interfaces with government customers and articulating an operational vision for the program along with proposed plans to meet that vision.
• Monitor performance of staff to ensure that their performance is in compliance with the Contract.
• Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are successfully completed in a timely manner.
• Analyzes project effectiveness of the organization and makes changes when needed.
• Assesses performance of staff and team members and coaches them to improve performance
• Works with the corporate Talent Acquisition team to select new team members
• Oversees personnel training, mentoring, and promotions
• Prepares and distributes daily, weekly, monthly, and ad hoc reports
• Writes reports that provide information to support management of the team and improved support for HRSA
• Ensures maximum issue resolutions in minimal time and with high customer satisfaction
• Creates, reviews, and updates Standard Operating Procedures (SOPs) and other documentation
• Collects and analyzes customer feedback and takes actions to maintain high service standards
• Reviews, maintains and enforces approved procedures and quality standards
• Develops, manages, and administers training programs for the team including ensuring that new team members receive the training needed to successfully perform their duties

Required Qualifications:

• College diploma/university degree in the field of computer science or equivalent work experience
• A minimum of twelve (12) years of experience including general IT services, user support, and/or Federal government contracting with 9 years of experience in project development from inception to deployment, and in the management of a Help Desk.
• Demonstrated capability in managing multi-task contracts and/or sub-contracts of various types and complexity.
• History of increasing responsibilities in information technology labor support contracts
• Extensive application support experience and knowledge of Microsoft and Dell products, technologies, and applications
• At least 9 years of experience managing end to end Project Management and PMP certified required.

Preferred Skills:

• 5+ years demonstrated experience providing IT technical support for Federal government agencies
• Demonstrated experience in ITIL processes and practices
• Certifications in A+, MCSE or MCPs in current Microsoft supported workstation, server, and applications.