Essential Duties and Responsibilities |
Administration
- Work closely with students and the Housing Administration staff regarding room changes, consolidations, occupancy reports, withdrawals, etc.
- Assist in ensuring mid year student moves are processed correctly by building staff and damages are assessed and charged through Student and Administrative Services.
- Complete summer responsibilities including, but not limited to summer school, key audits, orientation, and special projects.
- Assist in the implementation of housing assessment related to departmental recruitment, on boarding, and facilities related issues.
- Serve on departmental and divisional committees, workgroups, and task forces and assist with facilitation of special projects that happen in residence halls as needed.
- Along with the Residence Life staff team, develop and assist in achieving University Housing department goals.
- Discuss, implement and evaluate policy-making decisions affecting Residence Life.
- Attend staff training and professional development events in University Housing and The Division of Student Affairs
- Attend and participate in Residence Life meetings.
- Meet weekly with the supervising Assistant Director of Residence Life.
- Develop and complete a professional development plan.
- Perform work as delegated by the Associate Director of Residence Life and supervisor.
Supervision
- Supervises staff throughout the year
- Conduct weekly staff meetings with staff
- Provide on-going staff training and development.
- Ensure expectations are being met by staff and address concerns through developmental job action/coaching conversations when appropriate
- Complete formal evaluations of staff once each semester.
- Coordinate all Service Desk operations related to residential student packages, room keys, and staff event requests.
- Oversee the two Program Resource Centers for the 150 student staff members.
- Work with the Administrative Services unit on incorporating StarRez System at both Service Desks for keys and packages.
- Work with Facilities on monthly key audits of desks and 18 residence halls.
- Oversee the RA programming equipment (gaming systems, board games, program supplies) checkouts.
- Track student lost keys and provide information to Administrative Services to appropriately bill students
Facilities Management
- Serve as liaison with Facilities related to building maintenance, day-to-day issues, preventative maintenance, emergency maintenance, construction and planning and projects
- Directly oversee all residence hall opening/closing processes in conjunction with departmental leadership, hall staff and campus constituents and coordinate the damage billing process
- Assist/Lead housing staff in organizing and implementing transition periods between university breaks.
- Assist in the coordination of policies and procedures related to the check in, check out, early arrival and late stay request processes.
- Responsible for key audit process and training necessary staff on completing monthly key audits
- Serve as primary communication for emergency moves for students. Ensure emergency spaces are turned over and in good condition. Work closely with students impacted throughout the process.
- Build relationships and maintain contact with building maintenance staff, housekeeping staff, support services staff, and building supervisors.
- Assist Facilities Coordinator in completing fire drills for halls including recruiting student staff to assist, communicating with students, and logging appropriately.
- Assist with summer staff apartment occupancy and transitions. Responsible for inventory, damage billing, pet forms, and working with Support Services to develop/maintain a staff apartment furniture inventory/rotation.
Recruitment and Selection
- Assist the Assistant Director with the selection and recruitment of all student staff members.
- Assist with the selection and recruitment of graduate student staff members through involvement with the Graduate Assistant Preview Program.
- Implement different marketing and recruitment strategies for Resident Assistant and Graduate Assistant recruitment efforts.
Crisis Management
- Schedule and facilitate student break duty and special event duty.
- Provide leadership to staff and students during crises in the residence hall and in the greater campus community.
- Become familiar with and follow institutional and departmental guidelines regarding emergencies
- Serve in on-call rotation for campus of 6,200 students to support staff emergency response during evenings, weekends, and holidays.
Residence Education, Conduct, and Wellness
- Create, review and edit on-call, crisis response, and other documents under the direction of the Associate Director of Residence Life.
- Serve as a hearing officer for student conduct cases related to facilities concerns
- Clearly communicate, interpret and enforce department and university policies to staff and students.
- Serve as a resource or referral for information concerning University life.
- Develop collaborative relationships with campus partners.
- Other duties as assigned
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