JOB TITLE: Case Manager
DEPARTMENT: National Church Residences - Supportive Housing
STATUS: Non-Exempt
REPORTS TO: Clinical Team Leader

JOB SUMMARY
Work with residents to develop person-centered, strength-based care plans using a Housing First approach, and in the context of an Integrated Primary and Behavioral Health Team model. Act as a positive role model by partnering with residents to develop activities and services which lead to positive outcomes including improved health, wellness, and stability.

JOB DUTIES
1. Assist residents in identifying skills and develop positive growth. Create with residents a plan to achieve their goals.
2. Identify with each resident the steps that lead to work and with team, create ways to motivate the tenant to complete these steps.
3. Work with blended management team to ensure building standards are met.
4. With blended management team members, design and implement daily activities that promote recovery, employment and personal growth.
5. Communicate with team members regarding building operations.
6. Advocate as necessary on the behalf of the residents (public aid, social security, home services, etc.)
7. Develop tenant leadership and involvement in civic life through programs such as neighborhood clubs and organizations
8. Perform interviews and reference checks for applicants and make recommendations regarding the suitability of applicants for tenancy.
9. Participate in quality efforts to promote organizational development.
10. Keep proper records on case management and/or other activities as instructed by Director of Supportive Services and Team Leader. All records should include follow-up.
11. Attend all required training to ensure individual and professional growth.


ADDITIONAL DUTIES
The above statements describe the general nature and level of work being performed in the job. They are not intended to be a 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned, as required, by management.
SPECIALIZED KNOWLEDGE AND SKILLS
* An understanding, appreciation and commitment to the mission and philosophy of National Church Residences.
* Strong verbal and written communication skills.
* Basic math and analytic skills.
* Strong organizational skills.
* Basic computer skills (word processing, spreadsheet, database).
* Skilled in conflict mediation and negotiation.
* Ability to demonstrate clear, professional boundaries.
* Ability to work in a team environment.
* Ability to act in a professional manner.
* Understanding of low-income and homeless individuals and their specific needs.
* Knowledgeable about crisis prevention, intervention and resolution techniques and should be able to match such techniques to particular circumstances and individuals.
* Ability to achieve expected results with residents.

JOB QUALIFICATIONS (Education, Training, Work Experience)
1. Bachelor's Degree in related field preferred.
2. Minimum of 1 years experience working with homeless and/or low-income population.
3. Chemical Dependency certifications.
4. Any equivalent combination of experience, training and/or education approved.

CASE MANAGER STANDARDS
1. Document all resident contacts within 24 hours.
2. Facilitate one group per week with a minimum of 5% participation.
3. Maintain minimum contact with each person on caseload of once per month.
4. Obtain references on applicants and complete TSSC sheets within two-week time period 95% of time
SIGNATURES

I have read, understand, and agree to perform the duties as outlined above:
Employee Name (please print): ___________________________________________________________
Employee signature: ___________________________________________ Date: ______________
Supervisor Name (please print): __________________________________________________________
Supervisor signature: __________________________________________ Date: ______________

At National Church Residences, our mission is to support the health and safety of our employees and the seniors we serve. As a result, offers to successful applicants will be contingent upon compliance with National Church Residences' COVID-19 Vaccine Policy. Prior to their anticipated start date, successful applicants must provide proof of full COVID-19 vaccination, or alternatively, secure an approved accommodation because of a disability (as defined by the ADA) or a sincerely held religious belief, practice, or observance (as defined by Title VII).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.