Newcomb and Company Raleigh, NC

About Us: Founded in 1954, Newcomb and Company is a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy efficient heating and air conditioning services, automation and controls, industrial piping, new-construction design and installation, and maintenance and replacement services.

Job Title: Commercial Administrative Coordinator

Department: Service Department

Reports to: Office Manager

Hours: 7am - 5pm, overtime may be necessary during peak season.

General Purpose of Job:

Provide support and assistance to the commercial service administration staff and perform scheduling and dispatch duties for commercial service customers.

Primary Duties and Responsibilities:

Dispatching:

• Checking and approving labor for commercial technicians daily in our software system.
• Organization of the next day's schedule of service calls.
• Calling and emailing commercial customers to schedule repair work
• Ordering Crane and Lift rentals for specific jobs
• Monitor parts on order for delivery and scheduling
• Communicate with our commercial customers daily
• Learn our software system of dispatching.
• Prepare complete work orders for billing in our software system
• Assist Commercial GM with various administrative tasks
• Use EXCEL spreadsheets

Secondary Duties and Responsibilities:

• Fill in for Main Dispatcher as needed
• Answer incoming service calls daily and scheduling appointments for both commercial and residential customers.
• Provide our commercial customers with a repair history report upon request.

Qualifications:

• 1-year office experience in an administrative/support role preferred.
• Intermediate skill level with Microsoft Excel.
• Excellent customer service skills, Phone and Email based

Physical Requirements:

• Regularly spend long hours sitting and using office equipment and computers.
• Frequently bend to file and maintain files.
• Occasionally lift 20 to 25 pounds.
• Regularly use hands and fingers to handle, control or feel objects
• Regularly hold the arm and hand in one position or hold the hand steady while moving the arm.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled