Sales Operations Consultant - Multiple Locations
Phoenix, AZ 
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Posted 28 days ago
Job Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Sales Operations Consultant is a critical role and is essential to achieving the Sales team's overall growth goals.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends. Offices are located at:

  • 4425 E COTTON CENTER BLVD PHOENIX AZ 85040
  • 9945 FEDERAL DRIVE #100 COLORADO SPRINGS CO 80921
  • 2020 INNOVATION COURT DE PERE WI 54115
  • CORPORATE CENTER DR 7600 NW 19TH STREET MIAMI FL 33126
  • 9800 HEALTH CARE LANE MINNETONKA MN 55343 or 12700 WHITEWATER DRIVE MINNETONKA MN 55343
  • 3645 THIRLANE ROAD NW ROANOKE VA 24019
  • 13655 RIVERPORT DR MARYLAND HEIGHTS MO 63043

Primary Responsibilities:

Responsible for the daily support of the DTC sales function, including but not limited to:

  • Initial assignments will include end - to - end support for Telesales technology utilized by agents. Support will include understanding the "what and why" of requirements needed by our key stakeholders, partnering with technology teams on capabilities, testing support for newly developed features, and assessing results from newly released capabilities.
  • End - to - end support for Telesales / DTC Sales, including job aid resource creation and maintenance, quality control, and collaboration with team leadership
  • Responsible for the daily support of the sales function to minimize the administrative work of producers
  • Analyze and report sales / contact center data
  • Provide knowledge about customers and competitors
  • Work closely with sales and other functional leaders to develop and maintain the operational infrastructure supporting sales recruiting, training, and onboarding, troubleshooting issues, requests, and sales - related information for systems and procedures.
  • Responsible for facilitating meetings, documenting requirements with key stakeholders, and ensuring collaboration to achieve the best outcomes.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of experience with Telesales processes and systems (ex. Mira/bConnected, Shopper Profile, LEAN, Genesys, VCC, Avaya Dialer)
  • Experience of Medicare & Retirement and Community & State product portfolio
  • Experience with Microsoft Office Suite including Microsoft Word (create documents, edit), Microsoft Excel (create spreadsheets, sort, basic formulas), and Microsoft PowerPoint (create presentations)
  • Ability to travel up to 25% of the time
  • Reside within commutable distance to Phoenix, AZ; Roanoke, VA; Colorado Springs, CO; De Pere, WI; Miami, FL; Minnetonka, MN, and St. Louis, MO
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Associates Degree (or higher)
  • Have experience operating in a sales related call center
  • Experience with LivePerson chat messaging tool
  • Experience with Microsoft SharePoint (creating, managing, and sharing documents)
  • Knowledge of Visio Standard for process documentation
  • Knowledge and exposure to Project management

Soft Skills:

  • Ability to learn internal technology tools/systems
  • Problem solving skills
  • Ability to navigate a complex organization to accomplish customer satisfaction
  • Strong team player
  • Excellent oral and written communication skills
  • Demonstrate ability to be a self-starter
  • Demonstrate ability to be collaborative with sales teams and outside vendors
  • Ability to prioritize and complete assigned tasks with limited direction and supervision
  • Strong communication skills (written and verbal)
  • Excellent planning and organizational skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life's best work.SM

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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