The Employee Experience Strategist is both an advocate for employees and a steward of HP's business, brand, and culture. This role applies insights into the needs and expectations of internal audiences to deliver communications programs that drive understanding, alignment, and action, often amidst significant change.
The person in this role will primarily work with HR leaders and subject matter experts on large-scale initiatives related to compensation and benefits, development and training, diversity and inclusion, recruiting and retention, and employee engagement, among other domains. They will also possess experience driving large scale organizational change communications and crisis communications. Having a background in HR and being able to demonstrate command of HR standards and practices is also a prerequisite for success.
This role leads all aspects of integrated, long-term experience and communication programs, including discovery, strategy, planning, writing, production, publishing/distribution, measurement, and reporting. It also includes a necessary element of project management, particularly in setting a project's scope, team member roles and responsibilities, managing reviews, and ensuring deliverables remain on track.
The Employee Experience Strategist is a member of the global Employee Experience team, which sits in HR. Our team helps HP's 55,000 employees in more than 60 countries internalize HP's vision, mission, strategy, and business priorities. As HP continues its transformation, our communications inspire employees to connect with and contribute to the HP Way, and to feel pride in the products they help create and deliver to our customers.
Key areas of responsibility
- Lead communication strategy, planning, and execution for large-scale, strategic HR projects. Scope of work typically includes developing positioning, messaging, tone, tactical plan, and related deliverables for distribution across numerous channels and forums.
- Seek out and use insights into manager and employee attitudes, perceptions, and behaviors to shape experience design and communications strategy.
- Own accountability for overall project management and on-time delivery of communication plans and deliverables. Identify and enlist internal/external resources to meet program commitments, as needed.
- Develop and manage trusted relationships with leaders and program owners in HR and other functions that facilitate collaboration, insights, problem-solving, and feedback.
- Plan and lead discovery, ideation, and problem-solving sessions with stakeholders.
- Work independently and with extended team members to conceptualize, write, edit, and produce an array of communication deliverables that are clear, concise, accessible, and relevant to their intended audiences.
- Gather, interpret, and respond to new information, requirements, or opportunities quickly to enhance program design and delivery.
- Maintain a holistic perspective to connect dots between programs, activities, and communications across HR in ways that support a cohesive employee experience and help shape the culture.
- Draw on HR background and business savvy to identify red flags in messaging or experience.
- Measure and report out on program performance; share insights, lessons, and best practices with other experience and communication practitioners across HP.
Reporting and management line
- This role reports to the Employee Experience Strategy Lead and leads others primarily through influence.
- With 10+ years of combined experience in corporate communications and/or employee communication roles, this individual demonstrates:
- Passion for employee communications and the overall employee experience.
- Deep knowledge of employee communications strategy, tools, and vehicles.
- Significant experience working in or with corporate Human Resources.
- An ability to write and edit in a variety of styles and formats in a way that is engaging, clear, grammatically correct, and actionable.
- An understanding of best practices in building internal social communities.
- Effectiveness at working in a complex, cross-functional, team-based environment with stakeholders and influencers across different levels and areas of responsibility.
- Strong interpersonal and leadership skills and the ability to lead through influence.
- Excellence in process development and systems thinking.
- Experience in managing change and business transformations, preferably including organizational changes.
- Business acumen and understanding of global public technology companies.
- A desire to bring creativity, curiosity, and innovative thinking to everything they do.
- Flexibility, a sense of humor, and adaptability to change.
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.