NOC Analyst I - Charlotte, NC Job at Segra in Charlotte, NC

Segra is searching for a dynamic and experienced NOC Analyst I to work within our Charlotte, NC market. For this role, we do require open availability to work any shift, any day of the week. This is a 24x7x365 environment.

The NOC Analyst I will perform network monitoring of the Segra SONET, DWDM, IP and Ethernet networks. This position provides in depth support of the SEGRA Networks Transport, IP and Ethernet Networks, and voice services. As a NOC Analyst you will serve as first line of defense for monitoring and management of all Segra core, distribution, and carrier last mile and customer premise voice and data installations across Segra's network. The NOC Analyst is responsible for researching and documenting various mitigation strategies and must maintain current knowledge of deployed technologies and their significance the operation of the network and support of all customers. The NOC Analyst must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point from other organizations.

Required Qualifications:

• Minimum of 1 year of experience in network operations support or troubleshooting.
• For this role, we do require open availability to work any shift, any day of the week. This is a 24x7x365 environment.
• High School Diploma or equivalent required.

Preferred Qualifications:

• Associate's Degree or Bachelor's Degree preferred but not required.
• Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc.).
• Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
• Ability to resolve Tier 1 network incident quickly and effectively while communicating in an empathetic manner with our customers.
• Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
• An analytical mindset that appreciates solving problems.
• Good computer and written/verbal communications skills, solve problems effectively, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
• Working knowledge of the following technology:
• Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
• Network design, Routing, DNS, IP Subnetting
• TCP/IP Routing Protocols (BGP, OSPF, RIP and EIGRP)
• Proxy Server and Firewalls
• Q-in-Q / s-tag / c-tag
• Routing protocols and technologies
• Voice implementations, TDM, Converged, VOIP, SIP and QoS

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Charlotte, NC, USA