Responsible for maximizing occupancy and service level through real time and intraday monitoring of and analysis of contact volumes and AHT to forecast, management of staffing to requirements, adjustments to staff requirements (including OT and VTO), setting primary/secondary/reserve skilling, maintain staffing line adherence, and coordination of decentralized Workforce M

Evaluates efficiency of work processes and identifies and implements process improvements to optimize productivity. Meets with teams and lead workers to inform them of daily, weekly, monthly production goals; encourage questions and suggestions and provides feedback on accomplishments and upcoming challenges to keep employees involved and motivated in accomplishing goals.

Must be able to sit for long periods of time. Qualifications Minimum Experience/Education High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the abili

This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance. Responsibilities 1. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropr

This position is responsible for answering and directing phone calls from internal and external callers. Calls may be routine or emergency calls for assistance. Responsibilities 1. Answers and completes incoming calls. Directs calls to individuals or departments in accordance with established procedures. For emergency situations, initiates procedures, notifies the appropr

RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for bot

RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for bot