In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.
If you want to have a real impact, NetApp is the place for you. You’ll make a difference—while still maintaining a healthy work-life balance. Who are we? Forward-thinking technology people with a heart. Join us.
Manager, Desktop Engineering
Research Triangle Park, North Carolina, United StatesAbout NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job Summary
NetApp IT supports a user community of ~ 20,000 users globally. The end user technology stack is our user community’s gateway into almost all that they do at NetApp. Having these technologies and services operate in a way that is performant, reliable, secure and efficient, and intuitively navigable is paramount. We’re user-community obsessed and we’ll always be in a cycle of iterating our way toward higher levels of user satisfaction.
This role will be responsible for Mac, Windows, and mobile fleets globally and ensuring they are patched, secure, compliant, and well managed. You will need to balance a vision for understanding the art-of-the-possible and the ability to manage the complexity of the portfolio with command of the range of technologies required to be effective in the role. This role will have responsibility for 6-8 direct and matrixed reports.
Job Requirements
- Participate in and lead regular staff meetings with technical team, and cross-functional teams to understand functional business need, develop functional specifications, technical designs, and or workflow requirements.
- Ensure that projects and development efforts are documented and changes are managed.
- Supporting the user-kit loadout of a 10+K user community that is globally distributed
- Mac and Windows fleet management at scale
- Drive a culture of non-negotiable operational rigor
- In partnership with Desktop Product management, discover and drive opportunities to evolve the desktop user experience
- The Jamf and Intune platforms
- Service as L3 / 4 escalation point for Desktop Support
- Regulatory and standards-based audits (such as Sox, SOC I / SOC II, etc)
- Mobile device management best practices using the Intune ecosystem
- Global fleet patch management and compliance
- Evolve policies and configuration across our desktop operations as well as software, application packaging and distribution, OS, BIOS and driver updates
- Management via extensive automation
- Global asset distribution logistics leveraging Autopilot and Apple Business
- Microsoft 365 compliance features, capabilities, and their management
- General familiarity with Microsoft Identity and Access Management services
- Excellent communication skills, including the ability to communicate technical information to non-technical peers
- Excellent verbal and written communication skills
- Proactive delivery of communication and follow-up
- Excellent organizational skills and attention to detail
- Excellent ability to independently prioritize and accomplish work within time constraints
- Self-motivated and forward-thinking personality
Education
- 5+ years of managing Microsoft systems
- 3+ years of managing Mac / Jamf
- 3+ years of people management experience
- Experience with 10k+ user environments across multiple regions
- Bachelor’s Degree in related area of study or equivalent professional experience
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
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The NetApp Entry Level Careers Program is designed to help you grow your career, sharpen your skills, and foster meaningful relationships. When you join the Program, you join a diverse, global community where innovative ideas flourish.
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