Operations Supervisor (Charlotte)

Manages the day-to-day functions of the Driver workforce and ensures pool compliance. Responsible for effective employee/labor relations along with driver retention. 

Key Responsibilities:

• Daily interaction with the driver workforce.
• Selects, trains and mentors the driver workforce.
• Ensures all personnel have been trained and/or retrained according to operational procedures.
• Follows up with new drivers at regular scheduled intervals on their performance. Has face to face contact with all drivers a minimum of once a month
• Reviews manpower needs and ensures proper coverage.
• Ensures drivers are reporting to work on time and in complete uniform ready to work.
• Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
• Investigates and acts on feedback regarding drivers and safe operational practices
• Responsible for planning of future books offs and run change assignment.
• Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations
• Ensures that all company standards are met for all drivers in the areas of appearance, training, education, safety, and regulatory compliance.
• Make sure drivers are properly credentialed to operate a commercial motor vehicle.
• Work closely with Regional HR Manager to address all levels of harassment complaints and assist in investigating thoroughly all allegations of all forms of compliance
• Work with drivers to ensure good labor relations are maintained.
• Ensure the following of the CBA to ensure proper handling of grievance process.
• Review electronic DOT logs and/or paper DOT logs.
• Works with OSC to ensure operational execution.
• Monitors time performance on a real time basis.
• Reporting on deviations from standard.
• Interviews and makes recommendations on driver candidates.
• Determine and Apply Discipline – Determines the appropriate level of discipline based on company policy.
• Resolve Conflict/Complaints – Discusses employee conflicts/complaints with appropriate parties to resolve the issue(s).
• Terminate Employment – Executes termination of employment if coaching/counseling/disciplinary action fails.
• Will provide customer service in the terminal on a as needed basis
• Other duties as assigned