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Academic Advisor

Posting Details

Position Information

Position Number 998158
Functional Title Academic Advisor
Position Type Administration - Staff
Position Eclass EP - EHRA 12 mo leave earning
University Information
UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.
Primary Purpose of the Organizational Unit
The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and also strive to provide service, leadership and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of Student Success Initiatives, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, and the Multiliteracy Centers.
Position Summary
The Academic Advisor is primarily responsible for delivering comprehensive advising to an assigned caseload of transfer students from the point of admission, intention to enroll and through their first semester. Reporting to the Assistant Director for Transfer Initiatives, the advisor will support first-term/first-year transfer students and will partner with academic units on the transition of those students to faculty advisors in time for registration for their second term. As an emerging Hispanic Serving Institution, UNCG has a strategic focus on diversifying our faculty and staff to reflect this growth and better support our emerging student population. This position has been established as part of UNCG’s strategic focus on diversifying our faculty and staff and providing support our growing Latinx student population. Staffing culturally responsive and informed academic advisors who understand Latinx students’ experiences is essential to addressing our equity goals and supporting students in overcoming disproportionate academic achievement gaps.
Minimum Qualifications
  • Master’s Degree in Higher Education, Counseling, or related field from an accredited four-year college or university OR Bachelor’s degree from an accredited four-year institution and a minimum of 2 years of experience contributing to student success initiatives in a higher education setting;
  • Bilingual in Spanish
  • Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition, success, and retention.
  • Strong understanding of the needs and challenges facing Latinx and other marginalized student groups
  • Exceptional interpersonal and relationship-building skills
  • Ability to multi-task and balance multiple priorities or projects in a faced-paced work environment
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule which includes days/evenings/weekends as needed.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
  • Proficient computer skills (MS Office, Ellucian BANNER)
  • Experience working with faculty, staff, and students in a professional environment.
  • Experience collaborating with faculty, staff, and students from a variety of academic disciplines and administrative units.
  • Strong organization skills, ability to handle multiple tasks, establish work priorities, respond to unanticipated student or faculty needs, and work well as part of a team.
  • Master’s degree preferred in Higher Education, Counseling, or related field from an accredited four-year college or university.
Special Instructions to Applicants
Recruitment Range Commensurate with education and experience
Org #-Department Undergraduate Student Success - 13601
Job Open Date 07/05/2023
For Best Consideration Date 07/19/2023
Job Close Date
Open Until Filled Yes
FTE 1.000
Type of Appointment Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year 12
FLSA Exempt

Key Responsibilities

________________________________________________________________________________________________________________________

Percentage Of Time 55%
Key Responsibility
Academic Advising
Essential Tasks
  • Advise an assigned caseload of transfer majors or academic recovery students, depending on evolving student demographics and academic needs.
  • Provide supplemental advising assistance to students related to major/minor exploration and/or degree requirements, financial aid appeals, course selection, graduation plan tutorials, etc.
  • Counsel students on creating action plans in response to academic flags raised in Starfish, UNCG’s early alert system.
  • Serve as an on-call advisor to support other advising center’s drop-in hours
  • Respond to queries from students, faculty, staff, and parents/families as appropriate (within the parameters of FERPA)
  • Refer students to appropriate campus and academic resources for additional support.
  • Support the transition of advisees to their assigned major advisors during their first semester of enrollment.
Percentage Of Time 25%
Key Responsibility
Supplemental Advising and Support
Essential Tasks
  • Provide supplemental advising assistance to students related to major/minor exploration, academic or financial aid appeals assistance, course selection, graduation plan tutorials, etc.
  • Participate in regular meetings with the Transfer Initiatives Team and the Division of Student Success; as well as other university service partners focused on the advancement of transfer students.
  • Maintain detailed records of student interactions utilizing Starfish, UNCG’s early alert and connect platform. These records include session notes, appointments, and any recommendations or connections to other university service partners.
  • Use Starfish to raise and clear relevant flags and referrals for students.
  • Monitor engagement and flags for participants of Transfer2Transfer mentors and document outreach in response to those flags in the Mentor Collective platform.
  • Create and maintain (as requested) departmental and/or divisional advising, registration, and appeal-related resources.
Percentage Of Time 10%
Key Responsibility
Program Development and Implementation
Essential Tasks
  • Actively engage in and support outreach initiatives spearheaded by the Transfer Initiatives Team and/or in the Division of Student Success to support students’ retention, progression, and degree completion; in response to midterm grades, DFW outreach, registration outreach, retention outreach team efforts, pre-registration, early alert flags, etc.
  • Support the advisement of prospective transfer students during partnership events with community colleges and support special events and projects as requested.
Percentage Of Time 10%
Key Responsibility
Collaboration with Campus Partners
Essential Tasks
  • Collaborate with divisional offices and campus partners to facilitate relevant workshops and participate in campus events and initiatives that focus on admission, orientation, retention, course completion, graduation, and career entry of transfer students; as well as other relevant opportunities to that provide academic support services to the Hispanic student population.
  • May be assigned to an area of specialty such within the division to support Latinx bilingual populations in order to provide support, as needed.
  • Perform related duties as assigned, within your scope of practice, with some evening and weekend work required to support the requirements of the division.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F
Work Environment Inside - C, Overtime - O

Applicant Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you currently have a Master's Degree?
    • Yes
    • No
  2. * Do you have applicable professional experience in a higher education setting?
    • Yes
    • No
  3. * Briefly describe your experience working in the field of academic advising and/or student transition, success, and retention. (200 word maximum)

    (Open Ended Question)

  4. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No
  5. * Do you have the ability to proficiently speak English and Spanish?
    • Yes
    • No