Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.^SM

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users, business leaders, and technology specialists to define business processes and the information systems that support those processes. Individuals in these roles perform analysis and serve as business liaisons to understand and refine business requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. This role supports both current system improvements and maintenance along with new system development.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2716 N Tenaya Way, Las Vegas, NV, 89128.

Primary Responsibilities

• Facilitate and coordinate projects that may span multi-departmental and cross-functional areas.
• Create and update business requirements documents in collaboration with business and technical stakeholders
• Develop business context diagrams (e.g. business data flows, process flows) to analyze and confirm project requirements
• Identify the business impact of system/application changes
• Identify gaps between the current state and desired state of business processes/systems
• Perform reviews with all stakeholders to obtain approval/sign-off of project requirements documents
• Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders
• Support, contribute to and/or facilitate the identification/prioritization of business/process solutions
• Seek opportunities to improve operating efficiencies/effectiveness
• Analyze risk/reward for identified solutions (ROI analysis)
• Assist in the development of training programs to support implementation of the solution
• Identify appropriate testing metrics/scenarios to validate that business requirements are being met and conduct testing activities
• Communicate testing results to appropriate stakeholders
• Provide ongoing support to ensure proper implementation and adoption of the solution
• Follows procedures and performs routine/structured work and also able to complete some tasks independently without guidance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED (or higher)
• 1+ years of creating requirements documents and/or working with requirements documents
• 1+ years of UAT testing experience
• 1+ years of experience overseeing various projects while effectively prioritizing multiple tasks, and deadlines timely and accurately
• 1+ years presenting findings/analysis to peers and supervisors
• Highly proficient in Microsoft Office Suite products (Excel, Word, PowerPoint, Visio) - ability to create, edit, save and send spreadsheet, document, presentation and ability to create workflow diagram
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

• Basic understanding of database concepts

Soft Skills:

• Strong organizational, written and verbal communication skills with the ability to manage multiple projects simultaneously

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.^SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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