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Intralox L.L.C has a position available as a Technical Support Engineer with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Latin America Market.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox's conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.
Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.
Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits,
Responsibilities:
- Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
- Make industry specific product recommendations.
- Remote troubleshooting and correction of any problem installations or applications.
- Technical evaluations of conveying systems.
- Analyze conveyor design and make recommendations
- Run Engineering analysis using proprietary software.
- Provide technical training
- Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
- Build and expand customer relationships and help ensure replacement and increased business.
- Moderate travel for training purposes
Requirements:
- BS degree in Mechanical or Industrial Engineering
- Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
- Excellent verbal and written communication skills.
- Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus
- Fluent in English and Spanish (written and verbal)