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Customer Success Account Manager: Microsoft Software and Systems Academy (MSSA)
Charlotte, NC
Job Description
OverviewWe're a company of learn-it-alls rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you? Learn more about our cultural attributes. Customer Success Account Managers develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. You will partner with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry. Those hired into this role are invited to participate in the Microsoft Aspire Experience, a two-year learning and development program in which you'll build your network, cultivate intentional capabilities, and gain perspective into the career opportunities across Microsoft's many exciting businesses. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Please Note this application is only for roles based in our Charlotte, North Carolina office. For roles in other offices in the United States, please see our Careers site.
ResponsibilitiesBuilds customer, partner, and internal stakeholder engagement models.Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.Understands, identifies, and aligns Microsoft solutions, and technical capabilities to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.Initiates conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
ResponsibilitiesBuilds customer, partner, and internal stakeholder engagement models.Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.Understands, identifies, and aligns Microsoft solutions, and technical capabilities to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.Initiates conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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