Software Support Project Specialist

Software Support Project Manager

Full-Time, Non-Exempt

4-year degree preferred

Basic knowledge of SQL

Familiarity with healthcare/medical billing terminology preferred

• Foundational knowledge of ImagineBilling product
• Excellent written and verbal communication skills
• Ability to work well with others through a variety of communication methods
• Strong organizational skills including attention to detail and multi-tasking
• Must be a self-starter with the ability to diagnose and solve problems
• Excellent customer service and presentation skills
• Ability to handle stressful situations and deadline pressures well
• Work well in a team environment

• Document and plan software support projects, including defining the scope, and gathering requirements from client and/or vendors
• Track milestones, deliverables, and project change requests
• Deliver completed projects to clients and perform regular checks on project performance
• Regularly interface with clients, vendors and other stakeholders through requirements calls, discovery meetings, status calls, issue resolution, etc.
• Assist in the hands-on execution of projects to ensure on-time project completion
• Complete back end set up and technical configuration for all assigned projects
• Conduct regular testing, evaluation, and troubleshooting of assigned Support projects in all stages of completion
• Coordinate with cross-functional team members to make sure all parties are on track with project requirements, deadlines, and schedules.
• Give customer presentations and project requirement overviews
• Manage the relationship with the client and all stakeholders
• Manage customer satisfaction during the project and obtain acceptance from client of project deliverables through successful hand-off
• Report and escalate to Client Success management, providing weekly status reports on open projects
• Other duties as assigned

Working conditions are normal for an office environment. This position may require working extended hours and working during some weekends. Travel may be required up to 5%.