Customer Service Representative- NC Department of Vital Statistics

Position title: Customer Service Representative- NC Department of Vital Statistics

Reports to: Director of Professional Services

Supervises: N/A

Position summary:

The Customer Service Representative for the NC Dept of Vital Statistics is responsible for supporting this department via a wide range of customer support work-types for help desk and call center inquiries/assistance.

Essential Duties and Responsibilities:

• Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support.
• Troubleshoot systems and provide technical assistance to business partner users.
• Assist individuals seeking to place a Certificate Order
• Provide an update on an Order Status
• Answer any questions related to general frequently asked questions.
• Assist individuals related to application requirements.
• All other duties as assigned.

Knowledge and Skills:

• Experience in handling confidential end-user information.
• Experience in responding to inquiries via inbound and outbound calls, emails, and tickets.
• Availability to work various shifts.
• Must have excellent communication, be a fast learner, and have great interpersonal skills.
• Ability to work with autonomy under a consistently changing knowledge base.

Education and work experience:

• Minimum of 1 year of call center experience preferred.
• Associates degree or higher in a related field preferred.
• Ability to speak Spanish preferred.

ISO 5.3 Organizational roles, responsibilities, and authorities: IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics