OEM Senior Application Engineer
New Berlin, WI  / Cary, NC 
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Posted 13 days ago
Job Description
OEM Senior Application EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As an OEM (Original Equipment Manufacturer) Senior Application Engineer in Motion Drive Products, you will be responsible for providing technical sales execution through deep domain expertise to the OEM Business Development Manager, OEM customers, technical support, product engineering, R&D (Research & Development). The areas of technical sales execution include but are not limited to; ABB Low Voltage (LV) drive & PLC (Programmable Logic Controllers) /HMI (Human Machine Interface) product knowledge, LV drive & PLC/HMI product application and general LV drive and motor application issues. This role can be located anywhere in US near a major airport.

This is a position with global grade

12

Your responsibilities

  • Prioritize, schedule, delegate work assignments to ensure timely and accurate support for the application of ABB PLC/HMIs, LV drives and motors in focused applications
  • Understand commercial, technical & product initiatives, develop plans to communicate and promote them
  • Ensure OAEs (OEM Application Engineers) are technically ready before engaging with targeted OEM's
  • Goal setting with timely review and feedback. General managerial duties as required (Expense report, Safety training, PPE, etc.)
  • Establish priorities, assist with the formation of cross functional support teams
  • Understanding of ongoing customer issues and ensure timely reporting of field issues
  • Design and recommend tailored solutions based on a deep knowledge of the portfolio and capabilities to meet the OEMs' unique needs
  • Contribute to specification by negotiating deviations and agreeing on win win solutions
  • Identify and communicate applicability of (new/emerging) functional solutions to address current business issues
  • Advise others on the delivery of high quality solutions by applying broad and deep domain expertise
  • Continuously aim to meet targets even in difficult circumstances with value argumentation
  • Identify and systematically follow up on business opportunities. Focus energy on key tasks. Take extra measure to ensure customer satisfaction
  • Analyze drive, PLC/HMI & motor application problems and initiate effective measures for their solution. Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
  • Continuously strengthen existing customer relationships. Take the initiative to get to know new customers
  • Follow up on customer complaints in a timely manner according to a defined process
  • Identify and meet customer needs and ask for feedback
  • Increase own network within the organization. Build business relationships with internal and external stakeholders
  • Use CRM to track, metric, report, communicate and forecast field activities
  • Support others on the job by sharing tool and process best practices
  • Be able to describe the general characteristics of the sales processes and apply the tools efficiently
  • Participate in sales meetings to become familiar with market and business information
  • Identify opportunities for improvements based on structure customer feedback
  • Actively search for market information related to competitive product offerings and technology
  • Deal with simple/basic deviations in standard terms and conditions and participate in assessment of business risks
  • Recognize potential risk factors in correspondence prior to a transaction and take action accordingly
  • Know and confidently use basic sales techniques (example; communication, active listening, presentation). Take different viewpoints into consideration when creating a solution
  • Self reflect on sales approach and adjust to customers as needed
  • Proactively discuss the Service portfolio with customers on a "common" level to identify the actual need and to create awareness for future activities
  • Advanced understanding of electrical engineering fundamentals as applied to PLC/HMIs, LV drives and motors including DC (Direct Current) Bus sharing, regeneration, fieldbus and brake choppers
  • Advanced understanding of mechanical engineering fundamentals as applied to LV drives, motors, drive applications such as gear reduction, reflected inertia, application torque and acceleration torque demands
  • Support the channel team with customer presentations and demonstrations by serving as the product expert through strong solution competence
  • Support development and delivery of application specific or advanced technical training for OEM partners Strengthen technical competence within the channel
  • Support development and delivery of application, product, and whitepaper specific or advanced technical webinar for OEM and internal audiences
  • Create tools such as spreadsheets and application notes to assist others in applying PLC/HMI and LV drive products and options
  • Follow and comply with all safety and work rules and regulations. Practice and enforce strict compliance with all safety rules whenever subordinates are working on energized electrical equipment and help enforce such safety standards with others who may be involved in work on such energized equipment
  • Draft test plans. Setup and preform product, customer and performance testing in the lab to help answer customer & application questions. Leverage information for tech notes, whitepapers and technical training
  • Create detail technical reports on product issues that need to be correct by other departments and manage the customer relationship during the correction is being implemented by other departments
  • Interface with OEM (Original Equipment Manufacturer) Application Engineer to collaborate on systems and solutions relevant to OEM needs. Support tailored solutions offered by ABB in region
Your background

  • Bachelor's degree in Engineering (Electrical preferred) and 8 years' experience in the application of Low Voltage drives required
  • Travel up to 60% required in US
  • Previous technical sales experience with chillers, blowers and food and beverage required
  • Exceptional technical application and technical communication skills
  • Understanding of Serial and Ethernet communication protocols (Ethernet/IP, ProfiNet, Etc)
  • Programming experience in industrial PLCs (ABB, Rockwell, Siemens, Square D, or others)
  • Ability to respond to common inquiries or complaints from customers, vendors, regulatory agencies, or members of the business community
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits
  • Retirement plan
  • Life insurance
  • Disability insurance
  • Wellbeing program
  • Healthcare plan
More about us

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $92,500 and $171,500 annually and is bonus eligible. myBenefitsABB.com


Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
8+ years
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