This position leads support for software and hardware infrastructure related to database technologies at a high level of complexity. Supports database infrastructure for the Bank's sales, service, and corporate support applications through expertise and daily performance monitoring. Implements, upgrades, and tests technical systems. Resolves escalated technical issues reported by users or system alerts. Drives operational excellence and systems efficiency, providing continuous service both through daily activities and through on-call rotation for after hours support. Implements disaster recovery testing and may provide oversight to technical associates or projects.

This role is remote eligible.

• Technical Support - Provides support for technical systems that execute business applications at a high level of ability and expertise. Configures, installs, and upgrades systems. Resolves complex, escalated technical issues. Responsible for administration, communication, and documentation throughout technical support activities. Manages technical projects and assists management with other business initiatives.
• System Testing - Leads testing and monitoring activities that ensure all applications dependent on the infrastructure function without issues. Automates tasks or tests to provide continuous monitoring. Designs solutions that address system weaknesses or common issues and oversees their implementation.
• Data Security - Responsible for the security, management, and recovery of the Bank's distributed data assets. May lead disaster recovery efforts and other initiatives designed to protect the Bank's assets.
• Technical Expertise - Maintains a strong knowledge base of software, hardware, and related database infrastructure through ongoing research. Communicates effective and clear technical information to associates and management. Serves as a resource to wider business unit, management, and project teams.
• Vulnerability Assessment: Conducting vulnerability assessments using Qualys tools. Analyzing and interpreting vulnerability data. * Remediation Strategies: Developing and implementing remediation plans. Collaborating with IT and security teams to address vulnerabilities.
• Reporting and Documentation: Creating detailed reports on vulnerability findings and remediation actions. Maintaining documentation for compliance and audits.
• Continuous Improvement: Keeping abreast of the latest security trends and technologies. Improving and optimizing the vulnerability management process.

Technical Skills:

• Profound knowledge of Qualys cloud solutions, especially in vulnerability management.
• Experience in deploying, configuring, and managing Qualys tools.
• In-depth understanding of vulnerability assessment and remediation processes.
• Knowledge of various vulnerabilities and threats, including CVEs, CVSS scoring, etc.
• Understanding of cybersecurity frameworks, standards, and best practices.
• Familiarity with firewalls, IDS/IPS, and other security technologies.
• Strong understanding of network architecture and protocols.
• Knowledge of operating systems, including Windows, Linux, and Unix.

Professional Skills:

• Ability to identify, analyze, and prioritize vulnerabilities.
• Skills to develop mitigation and remediation strategies.
• Ability to convey complex security issues to a diverse audience.
• Excellent written and verbal communication skills.
• Skills in planning, executing, and monitoring security projects.
• Experience in leading and managing teams.

The base pay for this position is relative to your experience but the range is generally $110,045 to $190,745 per year. This position is eligible for variable compensation, which may be in the form of incentive, bonus, or commission pay. First Citizens offers a competitive, comprehensive benefits program which you can review here: .

Bachelor's Degree and 4 years of experience in Database Engineering OR High School Diploma or GED and 8 years of experience in Database Engineering

Preferred Education: Bachelor's Degree

Preferred Area of Study: Relational Databases

Preferred Area of Experience: Financial Sector

License or Certification Type: Microsoft Certified Systems Engineer Preferred, IBM Certification Preferred, Oracle Certification Preferred

Skill(s): Understanding of relational database constructs, High availability design of databases, Structured query language , Familiarity of multiple database platforms (for example, SQL Server, Oracle, DB2, Netezza, etc.), Familiarity with various tools or utlities used in supporting database platforms (Commvault, TOAD, DBVisualizer, Idera, Solarwinds, etc)