Responsibilities:

* Assist rental customers in a polite, friendly, and professional manner, whether in person or on the phone

* Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate

* Prepare rental forms and contracts by obtaining customer signature and other information as required

* Explain rental fees and provide information about rented items, such as the operation of equipment and safety features

* Answers telephone and receives orders by phone

* Resolve customer problems and answer questions

* Schedule equipment delivery and pickups and assist customer with the loading and unloading of equipment when necessary

* Daily audits of open contracts and call overdue rentals

Qualifications:

* Complete rental transactions on (rental software) and perform basic tasks, including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers

* Periodically update and review the company website for accuracy and messaging

* Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked, and clean

* Report safety violations to supervisor

* Adhere to all company policies, procedures, rules, and regulations in written or verbal form

* Comply with government safety requirements and other regulations and security in-store

* Attend department, store, and safety meetings