LOCATION: Remote - must live in North Carolina or within 40 miles of the NC border.

GENERAL STATEMENT OF JOB

The Child & Family Network Development Manager is responsible for the development, implementation, oversight, and performance of administrative work directly related to the management of the Vaya network of providers that make up the treatment continuum for the Department of Social Services (DSS). This role will have project oversight related to this work and will work in partnership with the Child & Family Treatment Continuum Director to partner with DSS to assure appropriate access to quality, evidence-informed services are being provided to children and families involved with DSS. This role will create a vision statement and population-specific development goals centered around both a needs assessment and alignment with principles within the Family First Prevention Services Act (FFPSA).

This role exercises discretion and judgment across mental health, developmental disabilities, and substance use disorder (MH/DD/SU) disciplines to conduct analysis of the provider network and implement network management strategies to ensure timely and quality access to services across the Vaya region. This is accomplished through the Network Access Plan and implemented through a comprehensive network development plan. The employee serves as an internal and external resource that knows services available in the network, and actively pursues, addresses, and fills gaps in services per the network development plan. This individual will partner with internal work teams, often leading such project teams, to complete organizational priorities for this population. This individual will also support provider management to ensure that engagement with contracted providers is consistent and in line with contract obligations, particularly those that relate to special projects and supports.

ESSENTIAL JOB FUNCTIONS

Network Development

• Collaborate with DSS leadership to develop a treatment continuum that meets the needs of children and families that touch the child welfare system.
• Identify best practice approaches for population-specific support, identify where these gaps exist within the network, and strategize and plan for filling gaps.
• Facilitate cross-departmental workgroups to support the successful implementation of network development projects for child welfare involved youth and families.
• Assist in the development of contractual scopes of work for new network development projects.
• Conduct and disseminate surveys from internal and external stakeholders to determine perceived gaps in services and/or accessibility concerns.
• Participate in community health assessments to support the development of needed services within local communities.
• Complete assigned elements of the Network Access Plan ensuring completion of assigned elements by date identified and present information to internal and external stakeholders as assigned.
• Complete assigned elements of the network development plan ensuring completion of assigned elements by date identified and present information to internal and external stakeholders as assigned.
• Assist with the recruitment of new network providers into the network including formal Requests for Proposal (RFP).
• Manage provider requests to enter the closed network (nomination forms) and make recommendations to Vaya identified committees regarding entrance into the network based upon guidelines in the selection and retention policies.
• Maintain project plan/and or checklists for development of all assigned network development projects related to the child and family continuum, specifically those intended to support DSS-involved youth and families.
• Review and resolve internal requests for population specific service needs (provider network service gap referral forms) against the annual network development plan and Network Access Plan and make recommendations to identified Vaya committee's regarding need for requests for proposals.
• Review and resolve internal requests for member specific service needs (provider network service gap referral forms) against the available resources in the network and funding streams available to the member and coordinate requests for services as deemed appropriate.
• Support in developing and implementing a communication plan for network development projects and provide cross-departmental support in updating Vaya on new services and support referral pathway.

Network Management

• Participate, and at times, facilitate, meetings with DSS leadership to assure regular communication and strong positive relationships.
• Assist in the development and ongoing updating of the Network Access Plan.
• Coordinate with network providers and community stakeholders to optimize services to effectively work for members and obtain targeted quality driven outcomes that meet all required network adequacy standards.
• Produce reports for internal and external partners demonstrating network adequacy standards and service availability.
• Attend internal critical case staffing conference calls as requested or directed to provide education regarding service resources in the network.
• Complete assigned elements of provider cultural competency plan ensuring completion by date identified each calendar year and present information to internal and external stakeholders as assigned.

KNOWLEDGE, SKILL & ABILITIES:

• Knowledge of the current NC DSS system(s).
• Knowledge of best practices-across all lines of business-in working with child welfare involved youth and families.
• Knowledge of the assessment and treatment of mental health, developmental disabilities, and substance use disorders.
• High level of knowledge of Microsoft Office applications and adept at learning software applications.
• Highly motivated, team player, self-starter and able to work independently with minimal direction.
• Proficiency in analyzing, understanding, and communicating network needs.
• Strong customer service skills paired with a positive demeanor.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others, including but not limited to reimbursement policy standards.
• Exceptional business acumen.
• Ability to present to varied audiences on various disability topics.
• Ability to manage multiple priorities in a fast-paced environment and prioritize tasks independently.
• Prior demonstrated success in provider relations or relations with both large provider groups and/or ancillary providers.

QUALIFICATIONS & EDUCATION REQUIREMENTS

Bachelor's degree required. Master's degree preferred. Must have

• 2 years of experience working in with the foster care population in NC required.
• 2-5 years relevant network development experience required.

Licensure/Certification Preferred:

License or license eligible in NC preferred but not required. Preferred license categories are LCSW, LCAS, and/or LCMHC.

Certifications in use of project management methodologies preferred

PHYSICAL REQUIREMENTS:

• Close visual acuity to perform activities such as preparation and analysis of documents; viewing a computer terminal; and extensive reading.
• Physical activity in this position includes crouching, reaching, walking, talking, hearing and repetitive motion of hands, wrists and fingers.
• Sedentary work with lifting requirements up to 10 pounds, sitting for extended periods of time.
• Mental concentration is required in all aspects of work.

RESIDENCY REQUIREMENT:

This position is required to reside in North Carolina or within 40 miles of the North Carolina border.

SALARY: Depending on qualifications & experience of candidate. This position is exempt and is not eligible for overtime compensation.

DEADLINE FOR APPLICATION: Open Until Filled

APPLY: Vaya Health accepts online applications in our Career Center, please visit .

Vaya Health is an equal opportunity employer.