• Drive Compass adoption using various methods including but not limited to:
  • Conducting various outreach campaigns with internal and external customers making them aware of the benefits of Compass as well as any new features or products.
  • Lead training sessions that will enable employees and customers to adopt Compass easier.
  • Develop training materials including but not limited FAQs, videos, and Quick Tips
• Manage reporting adoption and usage metrics
• Collaborate with various departments to document issues that are preventing customers and employees from utilizing Compass.
• Collaborate with other departments to ensure that Configure to Order (CTO) are not causing additional work for employees. Provide solutions when needed to resolve additional work issues.
• Provide first tier user facing support and issue resolution for internal and external customers.
• Develop, design and improve Business Processes between Digital Tools and ERP Business Systems
• Actively participating in system development
  • Project Scope development for product additions to Digital Tools (Compass)
  • Prepare pricing, logic, and lead time tables for new product additions while collaborating with various departments to ensure timely, accurate information is provided.
  • Define and document system enhancement suggestions from Voice of Customer feedback and direct input.
  • Develop data based recommendations for options and features that would help minimize the number of Request to Quote that go to Application Engineering
  • Develop and execute structured testing plans for Variant Configuration designs and pricing within SAP
  • Develop and execute structured testing plans for Variant Configuration designs and pricing within digital platforms (Compass) including regression
  • Perform testing on output forms for digital platforms (Compass)
  • Perform testing on output forms for SAP
• Maintain strong product and market knowledge of Columbus McKinnon products in our Hoist and Crane Market place
• Other duties as assigned

• Must have excellent written and verbal communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from users, managers, customers, and suppliers.
• Has the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
• Has the ability to work both independently and in a team environment together with peers and system users.
• Ability to juggle multiple projects and tasks, quickly adjusting priorities as needed to drive project success
• Maintains a collaborative, team relationships with employees and customers to effectively contribute to the group's achievement of goals and to help foster a positive work environment.
• Demonstrates a friendly, patient, responsive, service-minded attitude to all internal and external customers.
• Demonstrates a willingness to accept change and new approaches, including additional responsibilities.
• Demonstrates attention to detail and the ability to learn new technologies.
• Sets work plans and considers priorities for completing assignments to meet deadlines.
• Proficient with Microsoft Productivity Software.
• Extensive product knowledge for the defined business unit.
• Proficient with Jira software

• A High School Diploma.
• Associate's degree in engineering, technology, or computer science preferred.
• 5+ years of technical customer service experience.
• 10+% travel for meetings, training and customer visits.

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years - proud of our heritage, where we come from, and where we're going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

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