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- Position Information
New Hanover County's Building Safety Permitting department is seeking a customer-oriented, computer-savvy Permitting Specialist who knows how to provide top-notch service and is delightful to customers during every interaction. If you are familiar with the permitting-related processes for building construction and trade work, a great communicator, and enjoy going above and beyond for customers, this job is for you!
This position is responsible for receiving and processing building and trade permit applications from developers, contractors, and homeowners. It serves as a first point of contact for customers seeking information on the status of the various agency reviews of the work proposed in the permit application. The person in this position also responds to customers contacting the county in person, by phone, or by email. Duties include the following: assisting customers in the lobby; reviewing permit applications for their completeness and determining the scope of the plan review; guiding applicants through the permit process; setting up projects in the COAST software system; scheduling inspections; referring customers to the appropriate department's technical or subject matter expert for additional information; accepting payments; issuing building permits; and performing other duties of a similar nature.
The Building Safety Permitting department has a team of dedicated staff who focus on effective county government and have strategic objectives of (1) continuous focus on the customer experience and (2) delivering quality service at the right time. Our approach to permitting rules and regulations focuses on compliance rather than enforcement. We do so to remain effective, efficient, consistent, responsive, and easy to do business with all customers. We strive for New Hanover County to be viewed as the model of good governance.
New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Living in New Hanover County, NC:
New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.* * * *Hours:
Hours are 8:00 AM - 5:00 PM Monday - Friday. Must be available to work during emergency situations.
Salary Information:
The current hiring range for this position begins at $40,048. Salary will be determined based on qualifications, internal equity, budget, and market considerations.New Hanover County offers:
- Employer paid 401k contributions;
- Retirement plan through the NC Retirement system;
- Flex time and telework availability, depending on your position;
- Paid sick and personal leave + 13 paid holidays per year;
- Paid parental leave;
- Paid community services leave to give back to our community;
- Education leave to obtain a degree within your line of work;
- Medical, dental, and vision insurance + many other insurance options;
- Onsite, employer-paid health and wellness center;
- Professional development trainings & leadership initiatives;
- Opportunities to make a difference in your community;
- And so much more!
Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.- Qualifications
Minimum Qualifications:
High School Diploma or General Equivalency Diploma (GED) and two years of experience related to customer service and construction permitting and inspections processes.
Must be proficient with Microsoft Word and Excel and possess the ability to learn new software systems quickly.
Must have excellent computer skills and the ability to work in a fast-paced customer-friendly office environment.
What will make your application stand out:
- Understanding of permitting fee transactions.
- Experience conducting credit card transactions via phone.
- Understanding of the building process.
- Knowledge of permitting and inspection software programs, such as Tyler Technology's EnerGov CAOST Permitting Portal.
- Experience working with customers in person and by telephone.
- Bilingualism
- Licenses/Certifications
- None required.
- Other Information
Application Status:
Applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. Please be sure to check your email for this communication so we may proceed with the next step in the recruitment process in a timely manner. All updates regarding an application can be viewed through your applicant portal.
New Hanover County is an equal opportunity employer.