Better work begins at ShareFile

ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you - your ideas, your inspirations, your aspirations, your initiative - and leadership gives us the space to explore and the feedback to help us grow. And the best part? We do it all as a team. At ShareFile, we thrive as one. We always take care of each other because we succeed when we all succeed.

We help organizations deliver a modern client experience with secure, easy-to-use technology that streamlines document and client-facing workflows. With more than 90,000 customers and 3 million licensed users worldwide, ShareFile empowers people to focus on the work that matters most and is dedicated to making working lives everywhere better, simpler, and more fulfilling.

Grow at ShareFile

So how can you contribute as part of the ShareFile team? We are searching for someone who can help us make a little magic for our customers and their clients every day. We want someone who will help us manage the order processing and delivery of our software products and services. This role will have the responsibility of maintaining SLAs, ensuring orders are fulfilled on time and accuratelyThis includes:

Key Responsibilities:

• Lead the end-to-end order processing and delivery of software products and services, ensuring that orders are processed accurately and on time, while maintaining a high level of customer satisfaction.

• Develop and implement strategies to optimize order management processes, improve efficiency, and reduce errors.

• Collaborate with cross-functional teams to identify and implement process improvements that enhance the overall customer experience and increase operational efficiency.

• Serve as a subject matter expert on order management processes and best practices, providing guidance and support to team members and stakeholders.

• Analyze order data and metrics to identify trends, issues, and opportunities for improvement. Present findings and recommendations to senior management.

• Manage escalated customer issues related to order processing and delivery, working closely with internal teams to resolve issues in a timely manner.

Basic Qualifications:

• Bachelor's degree in business administration, operations management, or a related field.

• 5+ years of experience in order management, customer service, or a related field, with a proven track record of success in a fast-paced environment.

Preferred Qualification:

• Strong leadership skills, with the ability to effectively lead and motivate a team to achieve goals and meet deadlines.

• Excellent analytical and problem-solving skills, with the ability to think strategically and drive process improvements.

• Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.

• Proficiency in order management software and tools specifically including; Salesforce CPQ, SAP Hybris and/or NetSuite with the ability to quickly learn and adapt to new technologies.

• Previous ShareFile experience Preferred

• Strong attention to detail and organizational skills, with the ability to manage multiple priorities effectively.

About Us:

Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.