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Financial Planning Industry | Bachelors Degree Required | Series 7 & Series 66 License Preferred | Onsite - Raleigh, NC
We are engaged by a local Financial Planning firm who is looking for an Client Service Specialist to join their team! This individual will wear many hats and will be responsible to support advisors and clients in the delivery of financial planning, wealth management, and advisory services. The ideal candidate is someone who is organized, detail-oriented, personable, and has strong communication skills and the ability to manage multiple projects.
Responsibilities:
- Manage incoming client phone calls, greet clients for in-office visits.
- Proactively communicate with clients on a regular basis through a range of communications vehicles, process client requests and answer basic client inquiries in a timely manner.
- Coordinate the preparation of financial plans, annual or quarterly reviews and other ad-hoc client meetings materials by preparing balance sheets, investment allocation summaries, meeting agendas, charts, graphs and added services.
- Attend individual client meetings and record minutes and follow up items.Discuss and organize follow-up steps with the advisors after client meetings.
- Coordinate account transfers and obtain cost basis information for incoming assets.
- Verify cash balances for systematic withdrawal programs and generate and review monthly available cash report.
- Ensure timely preparation of signature-ready paperwork for client meetings and timely processing of all money movement requests.
- Process all deposits of checks into client accounts and for Financial Plans.
- Serve as office expert, manager, and coordinator of account paperwork and other administrative records with Cetera.
- Manage all details of clients, prospects and vendors in CRM and populate and maintain accurate client data in CRM database, employer retirement plan and Financial Plan fee billing and reporting systems.
- Create and maintain a client and prospect communication platform using CRM, (RedTail) and Advice Works, and Marketing Central.
- Assist in managing advisors' social media accounts.
- Bachelor's degree is required.
- Industry licenses: Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and state life, accident, and health insurance licenses (preferred). Notary Public Commission (preferred)
- Three or more years of relevant experience.
- Work experience in a team environment.
- Exceptional oral and written communication skills.
- Proficient in Microsoft Office applications and familiarity with eMoney,FMG, Redtail CRM, Morningstar and DocuSign a plus.Adept at learning new systems.
- Excellent follow-up and follow-through capabilities.
- Personable, approachable with a positive attitude.
- Organized, meticulous, detail-oriented and able to multitask, self- starter.
- Able to interact well with sophisticated, high net worth clients and all employees.
- Professional attitude, demeanor, and appearance.
- Able to work independently with good problem solving, mathematical and time management skills.
- Prior experience in financial services, accounting or law considered a plus.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
- Virginia residents may access our state specific policies .
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in French .
- Residents of countries governed by GDPR may access our policies .
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.