Segra is searching for a dynamic and experienced Data Center Technician I to work in our Charlotte, NC data center. We can hire at a higher level based on the manager's discretion.

Role Overview:

The Data Center Technician I position requires intermediate technical skills and capabilities. The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Other tasks include basic network and server configurations.

Qualifications:

• Associate degree or higher, or minimum two years working experience in a customer service/help desk environment
• IT-related certifications a plus. Examples include, but are not limited to: VMware vSphere Foundations; Zerto Certified Associate; NetApp Storage Associate; Kaseya Certified Associate; Logic Monitor Associate; Commvault Foundations; CompTIA A+, Server+, or Net+; Cisco CCNA; Microsoft MCSA or MCSE; RedHat RHCSA or RHCE

• General knowledge of TCP/IP required and a detailed base of technical knowledge of PC hardware, operating systems, networks and communications protocols desired
• Previous cabling experience (Copper/Coax/Fiber) a plus
• Must be able to work around electrical and mechanical equipment to take readings
• Must demonstrate personal motivation and enthusiasm; ability to work as an individual and a part of a team
• Values continuous learning and self-improvement through industry certifications
• Previous customer interaction experience via phone, email, and ticketing systems
• Must possess problem solving abilities for complex problem resolution, identifying and resolving issues effectively
• Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers alike
• Able to handle multiple tasks and manage priorities while maintaining the ability to distinguish minimal impact from high impact problems with little direction
• Must have a high degree of accuracy and attention to detail
• Must possess strong interpersonal techniques, is positive, pleasant, respectful and customer focused
• Must have courteous and efficient telephone manner
• Must be available to work all shifts
• Excellent verbal, written, and interpersonal skills
• Proficiency in using MS Office suite and Windows-based computer applications; ability to use MS Visio a plus

Key Competencies:

• Customer service focused and portrays energy, professionalism and welcoming characteristics
• Strong ability to work in a highly sensitive and confidential environment
• Ability to meet deadlines and handle sensitive and pressured situations
• Ability to identify issues and help develop strategy and tactical plans for various department initiatives
• Ability to use good judgment and decision-making skills
• Ability to use a PC, keyboard, and other standard office equipment
• Ability to identify and update required changes to documentation and "how to" articles
• Ability to identify and escalate issues based on severity
• Ability to work amicably with a team to achieve common goals

About Segra:

Segra is one of the largest independent fiber network companies in the Eastern United States. We have a broad and dense service footprint across the mid-Atlantic and Southeast. In addition, we are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world's largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers throughout the mid-Atlantic and Southeast regions. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.

Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities of our customers by hiring locally and continually upgrading our network infrastructure. Segra has over 900 employees in 90 facilities, including 14 sales offices in 44 markets. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

• Charlotte, NC, USA